At DesiGlobal, customer satisfaction is our top priority.
We take great care in sourcing, packing, and delivering our products with love and quality. However, if you’re not fully satisfied, we’re here to help!
🛍️ Returns Eligibility
- You can request a return within 7 days of delivery.
- The product must be unused, unopened, and in original packaging.
- Perishable items like milk, curd, or fresh fruits are not eligible for return.
- Custom or personalized items (like couple shirts) can only be returned if defective.
💸 Refund Process
- Once we receive and inspect your return, we will notify you by email or SMS.
- If approved, the refund will be processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
🚚 Damaged or Wrong Product?
Please contact us within 48 hours of receiving the order with pictures of the damaged or incorrect product at:
📧 support@desiglobal.in
📞 +91-98765-43210 (Mon–Sat, 10 AM–6 PM)
❌ Non-Returnable Items
- Fresh Milk & Curd
- Opened food items
- Products without original packaging
- Gift cards or promotional items
🔄 Exchange Policy
We currently do not offer direct exchanges. Please initiate a return and place a new order.
For any return or refund queries, reach us anytime at support@desiglobal.in.